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All Support

How Can We Help You?

In our Support section, we have compiled a range of helpful information, including access to our download centre for printer drivers,
software and user guides, details on laser printer and MFP support.

Remote Support

Remote help desk assistance that is fast, simple and secure to get you up and running again.

Knowledge Base

Find solutions to your queries using our online Knowledge Base.

iSupport

Enables you to log technical queries online

Downloads

Product downloads, software updates and more.

iOrder

Enables you to place orders quickly and efficiently online.

@Remote

@Remote technology conveniently supplies meter readings, logs service calls, and submits toner orders at any time.

What makes our support better?

Everybody wants to say that they provide great customer service. But how do you distinguish between lip service and phenomenal customer service? Pedigree. An organisation is only as good as its people.

We are constantly innovating and trying new ways to make a better customer experience – we have been using advanced tools like automated meter reads, web based service ticket system, automated supply ordering, periodic printer usage reports and so much more.
Fast Support

We offer the fastest and most reasonable Ricoh repairs in Essex and London.

We don’t realise how important printers are to our businesses until something goes wrong with them. Printer problems are not only extremely annoying – they can also be costly when they interfere with time-sensitive projects.

But with one phone call to G&T, and a solution to your printer repair issues are only seconds away. We’ll work with you immediately and try to diagnose and even solve your problem – sometimes over the phone or by one of our dedicated remote desktop team.

Gold Customer Service
Your customer experience doesn’t stop the moment you decide to purchase or lease a document solution from G&T.  As a valued customer you require a high level of customer support to ensure that the benefits of your solution are maximised across the term of the agreement.  G&T are proud to have been awarded the Rioch Gold Customer Service Certification, the highest level achievable! 

In order to achieve this certification, we are put through a strict audit and vetting process to ensure that our customer service infrastructure is appropriately resourced and operates to the highest possible standards. The Gold Level Certification is recognition that we operate to even more advanced levels of customer service.

Ricoh Smart Device Print&Scan

Ricoh Smart Device Print&Scan is a smart device app able to perform printing and scanning by easily and securely connecting smart devices and multifunction products and printers. It is also able to print data residing in cloud storage and upload scanned data to cloud storage. Supporting work styles not bound by the constraints of location, Ricoh Smart Device Print&Scan will make your business even smarter.

Explore

Contact Us

G&T Office Equipment
Unit 5 Orwell Court
Hurricane Way
Wickford
Essex
SS11 8YJ

Tel: 01268 766500
Fax: 01268 766530
Email: info@gtoffice.co.uk

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